Find My Leak

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Frequently Asked Questions

FindMyLeak can quickly determine whether or not you actually have a leak, pinpoint exactly where your leak is, and provide professional repairs. When you contact us, we will come out as quickly as possible, 24 hours a day, 7 days a week to ensure that the damage to your property is minimised.

First, make sure all valves are turned off and there are no leaking faucets or toilets. Then, you want to locate your meter box, which is typically located in front of your property near the street. Carefully remove the lid and raise the cap on the meter dial. The display dial is similar to a clock; locate the red triangle at the lower left side on the dial of meter. The triangle should not turn unless you are using water. If the triangle is turning, you may have a leak.

Turn the shut-off at your house to the off position. If the meter stopped spinning, this is an indication that the leak is inside the home. If the meter continued to spin, this indicates that the leak is outside the home.

You can detect a water leak by yourself without necessarily having a plumbing expert. Nevertheless, at some point, you may need an expert where leak detection is difficult. Below are some ways in which you can detect a water leak.

  •  Increase in water usage through increased water bills than your usual usage.
  • Meter reading positive usage of water while all water devices are turned off.
  • Cracks on your walls and floors.
  • A decrease in the water pressure in the flow of your water devices like taps.
  • Wet and moldy floors in your concrete building.
  • Changes in water purity including dirt in water would mean that there is a water leak.
  • Wet carpet
  • Water puddle
  • Wet spot on walls or ceiling
  • The sound of water running, but without visible signs of water
  • Unexplained high water bill

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FindMyLeak is a division of KCGC Productions (Pty) Ltd. B-BBEE Level 2 Certified © 2019 KCGC Productions (Pty) Ltd. | Website design by Unjaded Studio.

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